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Xboxusers might soon notice some big changes with support for the console table : Microsoft recently put off much of its Xbox support staff and replaced it with unpaid volunteer .
This affected a group of 12 people who worked for the Xbox support Twitter account,@XboxSupport , which many Xbox user turn to when they take immediate assistance and answers about their system . Although the support squad technically worked as contractor for Microsoft , most of the work they did occur in that company ’s berth . Now the support stave behind the Xbox support Twitter history are recreational Xbox fans , volunteers who get pay off with rewards and chance to acquire prizes .
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Polygonreported on this development , take note that it spoke to two specific sources who were directly regard by the layoffs . Before the fire support stave lost their caper , they worked closely with a mathematical group called the Xbox Ambassadors and train that radical on how to handle living request . Those Ambassadors are now the ones creditworthy for the @XboxSupport Twitter account , as well as inquiries that descend through an online schmoose . Microsoft did keep some of the original pay team on handwriting to manage the Ambassadors , but the company did not provide any further info about the layoff and how that will affect its musical accompaniment to Xbox user .
Perhaps this move has something to do with Microsoft wanting to free up money to hire masses in other Xbox department . The company didrecently start hiring engineersfor what will belike end up as the next generation of Xbox . The ship’s company alsobegan refusing to release sales phone number several age agofor the Xbox One , perhaps suggest that gross revenue are n’t as unspoilt as Microsoft would go for . There are also participant complaints aboutthe system of rules ’s want of exclusive games , especially when competitors Sony and Nintendo continue to release games just for their consoles .
Whatever is behind Microsoft ’s logical thinking , Xbox keep will definitely seem different after this massive change . On the one hand , an amateur staff of Volunteer who are just there because they are fans could prove more helpful than those who get paid to handle support for the system . On the other script , though , because they are n’t really pay ( not counting the Xbox rewards they receive ) , that faculty has no incentive to help players in any way , nor do they have any form of existent need to make themselves as usable to customers in a way that a make up staff does .
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informant : Polygon
